Inside Sales / Counter Sales

SteelHold Inc. Introduction:

SteelHold Inc. is a privately backed startup specializing in the wholesale and retail of fasteners and associated construction supplies across U.S. markets. We serve contractors who rely on fast, consistent access to the right fasteners and jobsite essentials. Our goal is to make their work easier - whether that means delivering the core items they use every day or helping them solve a problem on the spot. SteelHold is built around supporting the people who build everything else.

Job Summary:

SteelHold Inc. is seeking a results‑driven Inside Sales/Counter Sales Lead to champion our storefront operations and deliver a best‑in‑class customer experience. This role blends high‑impact customer engagement with hands‑on operational support, requiring a polished professional who excels in relationship‑building, product knowledge, and efficient order fulfillment. The ideal candidate is organized, proactive, and committed to supporting both sales growth and operational excellence.

Position Summary:

The Inside Sales/Counter Sales Lead plays a critical role in driving revenue and ensuring seamless day‑to‑day operations at our storefront. This position is responsible for delivering exceptional service at the sales counter, executing accurate and timely order processing, and coordinating closely with warehouse operations to maintain inventory accuracy and support local deliveries. Success in this role means creating a smooth, reliable experience that keeps our customers’ projects moving forward.

Duties and Responsibilities:

• Customer Engagement - Welcome customers promptly and professionally, ensuring a positive first impression.
• Sales Support - Guide customers through product selection, pricing, availability, and tailored recommendations to support their project needs.
• Storefront Presentation - Maintain a clean, organized, and fully stocked sales floor, including merchandising and display upkeep.
• Customer Amenities - Refill and maintain customer‑facing amenities to enhance the in‑store experience.
• Point‑of‑Sale Accuracy - Operate the cash register, manage the cash drawer, and ensure precise transaction handling.
• Order Processing - Enter, process, and track customer orders using the company’s inventory management system.
• Warehouse Coordination - Occasionally operate a forklift to pick orders, replenish stock, and support warehouse workflow.
• Local Deliveries - Deliver customer orders in a company vehicle as needed to ensure timely fulfillment.
• Cross‑Functional Collaboration - Partner with warehouse and sales teams to maintain smooth, efficient operations.
• Additional Responsibilities - Perform other duties as assigned to support business needs.

Position Qualifications:

• High school diploma or equivalent
• At least 2 years of experience in retail, customer service, or inside sales
• Bilingual in English and Spanish

Knowledge, Skills and Abilities:

• Strong communication and interpersonal skills.
• Basic math and computer skills for handling transactions and orders.
• Forklift certification or willingness to obtain.
• Proficient in using computers, POS systems, and basic office equipment.
• Reliable, punctual, and team oriented.

Physical Requirements:

• Ability to lift up to 50 pounds regularly.
• Ability to stand, walk, bend, and reach for extended periods.
• Ability to use hands and fingers to operate computers, office equipment, and tools.
• Ability to see, hear, and speak effectively to communicate and perform job duties.
• Ability to read and interpret printed and electronic materials.
• Ability to travel locally to meetings, trainings, or events.
• Comfortable working in a warehouse environment (temperature variations, noise, etc.)

Compensation and Benefits

• $50k - $60k Annually
• Quarterly Bonus Potential
• Company vehicle
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Opportunities for advancement

SteelHold Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.