About Us
Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.
The Role
As our Housing Manager, you will be responsible for the performance of the housing officer department and ensuring our weekly property, occupancy and welfare inspections are conducted efficiently and to high standards. You will lead and manage a team of housing officers that manage a property portfolio across London.
Main Duties & Responsibilities
Day-to-day management of a team of 15 plus housing officers across the S&P portfolio and an office-based administrator.
Supporting housing officers on site to effectively resolve complex situations, escalating to senior management if required - ASB, tenant complaints, neighbour complaints, high-risk tenants, inspections
Implementing processes, reviewing the structure of the team, and identifying areas and trends which will lead to an increased level of service
Regularly auditing housing officer inspections and providing feedback.
Allocate patches to housing officers
Ensure inspection reports are being carried to S&P standards
General support, training and mentoring to housing officers.
Conducting regular reviews and one to one meetings with team.
Ensure void periods are minimised, and our management service is maximised by liaising with other key departments
Carry out monthly ‘one-to-one’ meetings with housing officers
Overseeing inspections
Ensure the team are using the CRM system salesforce appropriately and good computer housekeeping practices are maintained in relation to backup procedures and filing of reports and documents
Skills & Knowledge
Knowledge and experience working in temporary and emergency accommodation
Experience with managing vulnerable individuals and managing HMO properties
Knowledge of property-related development, standards, social housing and planning regulation
Experience working with or for a local authority, housing association or housing provider
Experience in managing a large team
Genuine desire to help the vulnerable
Ability to negotiate with consultants, council officers and external agencies
Ability to work effectively in a high-pressure environment and adhere to deadlines
Full clean UK Drivers license
DBS / Police checked
Desirable Skills/ Qualifications
Chartered Institute of Housing National Practitioner level 3 or willingness to attain
Experience working within the temporary accommodation sector
Benefits
23 days leave, plus bank holiday
Additional holiday days for long service – up to 30 days
Celebration of tenure
o 3 years £500
o 5 years £1000
o 10 years £5000
Private health insurance with Vitality
Birthday off
One well-being day off per year
Enhanced Maternity/Paternity Pay
Pension schemes increase – after 2 years.
£500 referral scheme for staff who refer a new employee, paid upon passing probation.
Company payday lunch
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Stef & Philips is a UK-based housing and property services company providing temporary accommodation, property management, and supported housing solutions.