Maintenance Muti Trader (StS Dept)

The Role
We're proud to be an approved StS provider, which gives our local authority clients and our tenants the confidence that the accommodation we provide is safe and of a good standard. As a maintenance multi trader, you'll visit our properties across London to inspect them for compliance with StS (setting the standard), carrying out remedial maintenance as required.

You'll also attend each property's annual inspection and will build a strong working relationship with the inspectors.

You'll be part of a larger team of other field based maintenance multi-traders, and office based co-ordinators to ensure that repairs are carried out promptly and effectively.

Main Duties & Responsibilities

• Taking instructions from the administrator regarding the daily schedule of jobs

• Attending units for inspections, and to prepare them for inspections, carrying out proactive maintenance repairs as required

• Registering job progress reports and completing job reports

• Accurate collation of data for each job (photos/ videos)

• Build a strong and effective working relationship with the team of StS inspectors

• Ensure material and supply stock levels are maintained at all times within your vehicle

• Ensure that the highest levels of customer service are fully implemented to achieve customer satisfaction guaranteeing complaints are handled with empathy and professionalism

• Any other relevant duties as requested by other departments

• Updating information on PDA system

• To comply with Stef & Philips policies and to carry out any duties that may reasonably be required

Skills & Knowledge

• Demonstrate substantial experience in multi-skilled trade repairs and maintenance, particularly carpentry and plumbing, and ideally plastering

• Experience with managing vulnerable individuals and managing HMO properties

• Good communication skills with the ability to build effective working relationships with internal colleagues and external teams.

• Full clean UK Driver’s license

• A clean Enhanced DBS / Police checked

• Ability to prioritise workload and work effectively in a high-pressure environment

• Close attention to detail

• Strong administrative skills

• Previous experience in a similar position

• Working on own initiative without close supervision and as part of a team

• Work flexibly to meet the varying demands of the role in order to achieve agreed outcomes

• Knowledge and experience working in temporary and emergency accommodation

• Experience of fire-safety related work and repairs

Benefits

• 23 days leave, plus bank holidays

• Additional holiday days for long service – up to 30 days

• Celebration of tenure

  • 3 years £500

  • 5 years £1000

  • 10 years £5000

• Private health insurance with Vitality

• Birthday off

• One well-being day off per year

• Maternity/Paternity Pay

• Pension schemes increase – after 2 years.

• £500 referral scheme for staff who refer a new employee, paid upon passing probation.

• Company payday lunch