Stefanini has a Deskside Technician position in Whitehall, MI. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills; including Office 365 is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting.
REQUESTED QUALIFICATIONS:
· 2+ years of experience providing desk side support.
· Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
· Proficient in the latest Microsoft Office Applications (Office 365)
· Remedy Software or related ITSM ticketing tool experience - Remedy preferred
· Printer support can include barcode printers, various types of scanners (mainly HP and Sharp)
· Ability to resolve Windows7 Operating System Issues and Errors
· Network troubleshooting skills and knowledge (mainly Cisco)
· Understanding of Symantec Virus Scan software
· Customer infrastructure support (wiring and connectivity)
· Proficient in Microsoft Active Directory
· Ability to maintain and abide with compliance activities driven from a central compliance group
· Experience with computer asset tracking and lease management
· Working knowledge of Cisco devices/networking is preferred
· Some experience with support and administration of telephones (PBX system and/or VoIP system).
· Ability to communicate technical information to non-technical audiences
· Strong sense of customer service
· Good organizational skills
· Excellent Verbal and Written Communication Skills
· Ability to sift through technical issues and know what to do next and/or when to escalate for help
· Technical degree or equivalent end-user supporting experience
· Ability to multi-task
· Team-oriented / team player / ability to share ideas as well as listen to ideas
· Ability to walk and bend and perform labor-related duties of connecting computer equipment
· Ability lift up to 50 lbs. when moving electronic equipment
Contract
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