Parts Assistant

Are you a highly organized, customer-focused professional who enjoys supporting parts operations, shipping and receiving, and daily customer needs? SEI is looking for a Parts Assistant/Shipping Clerk to provide service parts support, manage shipping and receiving activities, maintain accurate records, and assist customers, vendors, and internal team members.

As a key member of our parts team, you’ll help keep department operations running smoothly by assisting with parts orders, vendor follow-up, customer communication, inventory support, filing, and shipping documentation. This role is ideal for someone who is dependable, detail-oriented, and comfortable balancing customer service with hands-on warehouse and administrative responsibilities.

Who we are:

Stephenson Equipment, Inc. has been an industry leader in Pennsylvania, New York, Maryland, D.C., and Virginia since 1957, providing sales, rentals, parts, and service for construction equipment, cranes, paving, road building, and road maintenance equipment.

 What you'll do:

· Provide service parts support, including assisting with parts lookups, parts orders, purchase orders, and updates to the service coordinator and technicians.

· Handle shipping and receiving duties, including receiving vendor orders, checking in purchase orders, picking, packing, and shipping customer and internal orders.

· Maintain accurate filing and records management for parts transactions, purchase orders, shipping documents, and related department paperwork.

· Assist walk-in customers with parts questions, order pickups, and general department support.

· Answer incoming phone calls and follow customer questions or inquiries through to completion.

· Follow up with vendors regarding order status, parts availability, shipping updates, and related issues.

· Respond to customer emails in a timely, professional manner.

· Assist with inventory control activities, including stock order receiving, cycle counts, and maintaining organized parts storage areas.

· Process parts sales and returns, including cash and credit card payments.

· Use yard equipment as needed to unload palletized material, plows, hitches, and similar items.

· Maintain a clean, safe, and organized work area.

· Support problem-solving and continuous improvement activities within the parts department.

· Perform other duties as assigned.