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    StepStone Group

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    Desktop Support Analyst - Level 1

    La Jolla, United StatesHybridFull-time1–3 yrs experience$54k – $59k / yearPosted 4w ago
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    Job description

    We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.

    POSITION OVERVIEW

    Information Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone’s users. Desktop Support provides centralized information and support management service to handle technology queries.

    KEY RESPONSIBILITIES:

    • Act as an initial point of contact for technical support requests by phone, email, and in person
    • Act as local IT point of contact for local office based issues
    • Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
    • Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
    • Understanding of basic networking and system administration
    • Contribute to IT projects
    • Resolve technical issues, identify and document persistent problems
    • Ensure a positive user experience through timely and professional service

    CORE COMPETENCIES:

    • Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID
    • PC hardware and software support
    • Ticketing and incident documentation
    • Managing Projects End to End
    • Testing and Evaluating new Technologies

    REQUIREMENTS:

    • Strong customer service and communication skills
    • Ability to communicate technical details to non-technical users
    • Ability to prioritize work load effectively
    • Able to work independently with minimal supervision
    • Good troubleshooting skills and willingness to seek out existing issues
    • Experience with ServiceNow a plus
    • Knowledge of Crestron Audio Visual equipment a plus

    QUALIFICATIONS:

    • 1-3 years of technical support experience, desktop or helpdesk support preferred
    • 4 year college degree
    • ITIL Framework exposure a plus

    Base Salary: $54,000 - $59,000

    The salary range is an estimate of pay for this position.  Actual pay may vary depending on job-related factors that can include location, education, skill, and experience.  The salary range does not include any benefits or other forms of possible compensation that may be available to employees.

    #LI-Hybrid

    At StepStone, we believe that our people are our most important asset and crucial to our success.  We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure.  Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.  

    As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.

    Candidates must be at least 18 years old to apply.

    Developing People at StepStone

    Job details are sourced from the employer's original posting.

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    About the company

    StepStone Group

    Totaljobs is a leading online job board in the UK dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the UK’s job market, we had a key role in facilitating millions of job placements across various sectors and industries.  We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market. 

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