Assistant General Manager

The TownePlace Suites Fort Mill Hotel is looking for an Assistant General Manager to join our team!

Requirements:

· Maintain standards of quality guest service. · Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper. · Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. · Facilitate department meetings to ensure 100% communication throughout all hotel departments · Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development. · Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering. · Establish and maintain cost control systems for monthly ordering in relation to the checkbook. · Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. · Ability to accurately use various office and accounting software for maintaining the Human Resources functions at the property level. · Recruit, interview, reference, and hire candidates for open positions. · Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service. · Interpret and enforce company policies and employment laws.

Support management in enforcing policies and laws, including appropriate discipline. · Responsibility for all personnel administrative paperwork and documentation. · Other duties as assigned