Maintenance & Property Operation
- Maintenance operations for the hotel, including but not limited to: refrigeration, heating, plumbing, water treatment, preventative maintenance, hotel rooms, A\C and heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, roof exhausts, electrical substations, etc.
- Supervise assigned associates including hiring, termination, discipline, development, and evaluations.
- Ensure all projects are completed on time and according to specifications.
- Work closely with other departments to ensure coordination of activities.
- Aid and instruct craftsmen in scheduling work, ordering material, and completing assignments by a specified date.
- Develop and maintain an ongoing preventive maintenance program in accordance with the brand.
- Maintain standards of quality guest service.
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
- Increase level of guest satisfaction by delivery of an exceptional product through employee development.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings.
- Ability to accurately use various office and accounting software.
- Ensure compliance with OSHA, EPA, fire safety, and local building codes.
- Maintain all life safety systems and emergency equipment.
- Conduct safety inspections and maintain required records and certifications.
- Ensure proper handling and storage of chemicals and hazardous materials.
2. Support
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to assist with the design and preparation of statistical reports and presentations as needed.
- Ability to accurately report information.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
3. Personal Effectiveness
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
4. Communication
- Understands and communicates the StepStone Mission and Core values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decision, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
