Director of Rooms

• Maintain standards of quality guest service and cleanliness
• Achieve budgeted revenues and expenses and maximize profitability related to the rooms departments.
• Develop short- and long-term financial and operational plans for the rooms departments that relate to the overall objectives of the hotel.
• Participate in the preparation of the annual hotel budget.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

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