Front Desk Agent

Job Function

• · Register and assign rooms to guests.
• · Issue room key and escort instructions to Guest Service Agent or directly to guest.
• · Sort, and track incoming mail and messages.
• · Transmit and receive messages using all communication avenues.
• · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• · Keep record of room availability and rate.
• · Compute bill, collect payment, and make change for guests.
• · Make, confirm, and cancel reservations via all communication avenues.
• · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• · Make reservation, transportation, or entertainment reservations for guest.
• · Deposit guest valuables in hotel safe deposit box.
• · Ability to accurately use various office software.
• · Have a full working knowledge and expertise of each shift including night audit.

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