Front Desk Agent and Shuttle Driver

This position will also be required to drive our shuttle vehicle as needed for guests.

1. Administration

· Register and assign rooms to guests.

· Issue room key and escort   instructions to Guest Service Agent or directly to guest.

· Sort, and track incoming mail and   messages.

· Transmit and receive messages using   all communication avenues.

· Answer inquiries pertaining to hotel   services, registration of guests, and shopping, dining, entertainment, and   travel directions.

· Keep record of room availability and   rate.

· Compute bill, collect payment, and   make change for guests.

· Make, confirm, and cancel   reservations via all communication avenues.

· Post charges such as room, food,   liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or   entertainment reservations for guest.

· Deposit guest valuables in hotel   safe deposit box.

· Ability to accurately use various   office software.

· Have a full working knowledge and   expertise of each shift including night audit.

50%

2. Support

· Must have a comprehensive knowledge   of the English language to effectively communicate with guests, associates,   and vendors.

· Ability to accurately report   information.

· Ability to assist with various   office tasks as needed.

· Ability to scrupulously follow all StepStone   and hotel policies and procedures.

· Attend required meetings.

40%

Professionalism   and Style Expectations

Weight

These   are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

3. Personal Effectiveness

· Projects and assignments are   completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions   and is open to change.

· Assumes responsibility for personal   growth and development.

· Conducts him\herself (acts and   dresses) professionally at all times; sets standards for all associates.

5%

4. Communication

· Understands and communicates the StepStone   Mission and core values

· Expresses ideas and conveys   information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information,   decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and   is respectful of peers and co-workers.

5%