Front Desk Supervisor

The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team as Front Desk Supervisor.  If you have a passion to serve while having fun, meeting new people, then this is the career for you!

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

· Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.

· Oversees all problem resolution matters in the absence of GM.

· Increase level of guest satisfaction by delivery of an exceptional product through employee development.

· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

· Ability to accurately use various office and accounting software.