About the Job:
Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic General Manager to support our TownePlace Suites Hotel in Fort Mill, SC. This position reports directly to the Senior Vice President of Operations. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong financial performance, we invite you to explore this exciting opportunity.
Who We Are:
StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.
Key Responsibilities:
• Successful track record in driving GSS scores/TripAdvisor ranking
• Ability to maintain transparency and forge strong owner/asset management relationships; manage under scrutiny from multiple parties
• Revenue management centric and the ability to analyze trends and data to effectively contribute to the revenue management team efforts and strategies
• Successful track record in building both revenue and NOI
• Renovation, property re-concepting experience - ability to be a "fixer" and elevate hotel operational and service culture to higher standards
• Ability to control costs while balancing topline revenue objectives and service levels
• Ability to motivate employees, drive positive employee morale and develop talent
• Hands on, entrepreneurial, self-directed leadership style, adapts to change quickly, analytical thinker with understanding of business intelligence tools, STR reports, P&L, etc.
• Driven leader who over communicates and creatively solves problems, strong verbal, and written communication skills
• Other duties as assigned
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Job details are sourced from the employer's original posting.
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