Room Attendant

Join the team at Le Méridien and Sheraton Charlotte!

We’re looking for dependable and detail-oriented Housekeeping Room Attendants who take pride in creating a clean, comfortable, and welcoming experience for our guests.

If you enjoy staying active, working as part of a team, and taking pride in a job well done, we’d love to hear from you.

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.

Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality, Inc.

Administration

· Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.

· Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies.

· Report any items missing from rooms and suites.

· Report all items in need of repair to supervisor and maintain equipment used in work.

· Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes.

· All lost and found are to be taken to the Housekeeping office as soon as they are found.

Support

· Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information.

· Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

Personal Effectiveness

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

· Understands and communicates the StepStone Mission and Core values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers.