We’re looking for a Customer Support Executive to join our growing team in Camden. You’ll be at the heart of how we deliver an exceptional experience to both our Stinters and our Partners - ensuring every interaction reflects our values of efficiency, empathy, and excellence.
- Be the first point of contact for Stinters, Partners, and internal teams via chat, email, and phone - delivering fast, friendly, and effective support.
- Troubleshoot and resolve issues in real time, balancing empathy with efficiency.
- Maintain clear and accurate records of user interactions and feedback in internal systems.
- Escalate complex cases to senior team members or other departments when needed.
- Spot trends, share insights, and suggest improvements to enhance our support operations.
- Represent Stint’s tone of voice and values in every conversation.
- Contribute to team projects and process improvements that make the experience even better for users.
- You’ve got excellent written and verbal communication skills.
- You’re calm under pressure and thrive in a fast-paced, problem-solving environment.
- You’re proactive, detail-oriented, and take pride in delivering great service.
- You have experience in a customer-facing or support role (tech, operations, or service-based environments ideal, but not essential).
- You’re eager to learn, grow, and make an impact in a scaling startup.
- You’re flexible - happy to occasionally support ad hoc weekend or evening work when needed.
- £28,000-£38,0000 (salary will be dependent on experience)
- Private medical insurance
- A social, friendly and welcoming team based in the heart of Camden
- Office gym membership
- Ownership shares in a well-funded, growing start-up
- Dog friendly office!
- Free office fruit and snacks
- Office dinner if working late
- Regular office breakfasts and lunches
