INFRASTRUCTURE ENGINEER
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Stream Tech Knowledge is a leading ICT Learning and Solutions provider, accredited to deliver world-class services to our clients. Established in Sydney, Australia, in October 2012, we have since expanded our operations to include offices in New Zealand and Papua New Guinea. At Stream Tech Knowledge, we are committed to partnering with the best technology providers in the industry to deliver exceptional solutions that meet the specific needs of our clients. Our suite of services includes procurement, professional services, managed services, and training, all of which are designed to help our clients optimize their IT infrastructure and achieve their business objectives.
PURPOSE OF THE ROLE
Reporting to the Head of Technical Services, the Infrastructure Engineer is responsible for the end-to-end design, implementation, and administration of enterprise IT infrastructure solutions. This includes server and storage platforms, cloud environments, networking, and cybersecurity controls across both on-premises and cloud-based systems.
The role plays a critical part in ensuring the stability, scalability, and security of client and internal IT environments, while supporting ongoing operational excellence, project delivery, and service improvement initiatives.
MAJOR ROLES AND RESPONSIBILITIES
- Design, implement, and maintain enterprise IT infrastructure, including servers, storage, virtualization, and cloud platforms
- Provide day-to-day operational support across infrastructure environments, ensuring high availability and performance
- Monitor system performance, capacity, and reliability, implementing proactive improvements where required
- Support deployment and management of Microsoft enterprise platforms (e.g., Windows Server, Microsoft 365, Azure)
- Administer virtualization environments (e.g., VMware, Hyper-V) and data centre infrastructure
- Manage backup, disaster recovery, and business continuity solutions across client environments
- Implement and maintain cybersecurity controls, including endpoint protection, identity management, and network security
- Support network infrastructure, including LAN/WAN, routing, switching, and SD-WAN environments
- Participate in project delivery activities, including solution deployment, migration, and upgrades
- Troubleshoot and resolve infrastructure-related incidents in line with agreed SLAs and escalation procedures
- Maintain system documentation, operational procedures, and configuration standards
- Engage with vendors and technology partners for support, procurement, and solution optimization
- Contribute to continuous improvement initiatives and operational governance practices
EDUCATIONAL QUALIFICATIONS/SKILLS, KNOWLEDGE & EXPERIENCE
- Bachelor’s degree in information technology, Computer Science, or a related discipline
- Minimum 3–5+ years’ experience in IT infrastructure, system administration, or technical support roles
- Strong technical knowledge of:
- Server and storage systems
- Virtualization platforms (VMware, Hyper-V)
- Microsoft enterprise environments (Windows Server, Active Directory, Microsoft 365, Azure)
- Networking fundamentals (routing, switching, firewalls, VPNs)
- Backup, disaster recovery, and business continuity solutions
- Exposure to cybersecurity frameworks and best practices
- Experience supporting enterprise or managed services environments
- Familiarity with ITIL or structured service management frameworks
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication and stakeholder engagement capability
- Microsoft Certified (e.g., Azure Administrator, Windows Server)
- VMware Certification (VCP or equivalent)
- Cisco (CCNA/CCNP) or equivalent networking certification
- Fortinet or other security vendor certifications
- Strong attention to detail and commitment to service quality
- Ability to work independently and within a team environment
- Customer-focused mindset with a proactive approach to problem-solving
- Ability to manage multiple priorities in a fast-paced environment
- Strong documentation and reporting discipline
BENEFITS & OPPORTUNITIES
- Exposure to enterprise-level infrastructure projects across multiple industries
- Opportunity to work with modern cloud and hybrid technologies
- Career development and certification support
- Collaborative and professional work environment
TO APPLY
Click on “Apply for this job” to submit your CV and supporting documents.
