Technical Writer - San Antonio

TECHNICAL WRITER

Job # BH 136366
San Antonio, TX  78288
Project Length:  12 – 18 months
Salary:  $25 an hour w/ benefits - OR - $30 an hour/ no benefits

REQUIREMENTS

·         Technical documentation (including formal procedures, training documentation, software or hardware user manuals)- 5 years

·         Previous IT knowledge - 3 years

·         Project Management (preferably in IT space)- 1 year

·         MS Office Suite (Word/Outlook/Excel/PowerPoint)

·         Adobe Professional

·         MS SharePoint

DAY TO DAY RESPONSIBILITIES

·         Attend all Problem Management Debriefs and Tiger Teams

·         Document in detail the Debrief /Tiger Team discussion, action items, and attendees; if needed ask for clarification during the discussion

·         Review all Action Items with meeting participants prior to meeting end

·         Prepare formal Debrief / Tiger Team Summary document and collaborate with Problem Managers

·         Attend and document in detail the weekly MI Review Meeting discussion, action items, and any updates given by leadership

·         Document and maintain Problem Management Procedures as needed in SharePoint and Wiki sites

·         Assist with organization of the Problem Management Public and Team file shares

·         Attend and document meeting discussion from staff meetings including SME’s/ process discussion from internal departments

Looking for Tech Writer position in the Problem Management space. This would be a role to capture and document items from Major Incident Debriefs and Tiger Team discussions.

All your information will be kept confidential according to EEO guidelines.