Enrollment Specialist - bilingual English/Spanish required

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare, we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services, including primary care, dental, pharmacy, behavioral health, health education, and outreach, across our 13 clinics in the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives, including your own, STRIDE is the place for you.

Work Schedule Monday - Friday, 8:00AM - 4:30PM

Location: Oneida Clinic

Pay:  We offer a competitive hourly range of $20.00-$22.00, depending on your experience.

General Purpose: STRIDE offers a wide variety of medical assistance programs for patients including: Medicaid, Child Health Plan +, Medicare Savings, Title X, RWG, SDP, STRIDE Discount and Connect for Health Colorado. Under general supervision of the Program Enrollment Manger, the Enrollment Specialist performs a variety of registration and financial screening functions with the objective of determining eligibility for medical coverage under the terms of various health care assistance programs. The Enrollment Specialist adheres to the spirit of the STRIDE mission statement while performing assigned duties. Demonstrates compassion and respect towards all applicants and staff.

Essential Duties/Responsibilities:

• Researches and verifies patient eligibility for different programs and insurance coverage
• Registers and interviews patients to obtain accurate and complete demographic and financial information.
• Informs patients about the availability of governmental funded and discount programs.
• Properly completes enrollment applications through electronic and manual systems.
• Provides case management services for individuals and families on public insurance. Completes redeterminations and SEP reporting.
• Responsible for identifying and correcting enrollment discrepancies.
• Ensure the protection and security of personal, confidential, and identifiable information in a professional and responsible manner and carry out all measures to prevent any unauthorized disclosures.
• Maintain knowledge and expertise in program eligibility, enrollment, and program specifications of Medicaid, Child Health Plan +, Medicare Savings, Title X, RWG, SDP, STRIDE Discount and Connect for Health Colorado.
• Understand, interpret and communicate federal, state and eligibility criteria, policies and procedures.
• Works collaboratively with the Patient Accounts team to ensure timely account adjustments.
• Records and communicates the outcome of the screening to the patient.
• Reviews and completes monthly pending and self-pay reports to close out any outstanding tickets in patient accounts.
• Provides excellent customer service to patients and employees.
• Contribute to the daily workflow with regular and punctual attendance.
• Perform related or other assigned duties as required or directed.
• Must maintain an accuracy rate of 90% on each program audit.
• Performance is a direct results of audits which is based on productivity and quality

Non-Essential Duties/Responsibilities

• Attends meetings as required.
• Evening and weekend hours are required.
• Although you will be assigned to a home clinic, you may also be required to work at other clinics within STRIDEs service area.