Front Desk Receptionist

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare, we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we provide comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—to individuals and families throughout the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives, including your own, STRIDE is the place for you.

Work Schedule:

Monday - Friday, 9:00 AM - 5:00 PM

Wheat Ridge Clinic

General Purpose: The Front Desk Receptionist arranges for the efficient registration of patients for all service lines. Ensures all incoming telephone calls are promptly and courteously answered. Directs visitors to appropriate areas and assists patients based on their needs. Participates in the collection process of co-pays, co-insurance, deductibles, and discount fees. Arranges for patients to speak with financial navigator/enrollment specialist if needed.

Essential Duties/Position Responsibilities:

• Demonstrates professional behavior with the public, patients, and peers at all times
• Registers, check-in, and checks-out patients for all services
• Maintains charts, and ensures Health Insurance Portability and Accountability Act (HIPPA) and OSHA compliance while demonstrating understanding of regulation
• Collects and uploads all necessary documentation and consents
• Promptly and accurately updates patient records including financial and demographic information
• Promptly coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointments accordingly
• Collects copayment and account balances at time of service
• Acts as liaison between patients and Billing Department regarding charges, payments, and insurance
• Schedules appointments according to the scheduling guidelines
• Assists in Medical Records duties as needed
• Assists in the training of new front desk personnel
• Contacts patients to follow up on no-shows and reschedule appointment
• Ensures all schedules are filled and maintained
• Works closely and communicates consistently with internal staff to ensure continuity of care
• Efficiently handles multiple clerical/administrative tasks in a fast-paced environment and effectively adapts to change
• Supports other STRIDE clinics based on the needs of the organization
• Ensures the waiting room is cleaned, sanitized, and neat at all times
• Follows up on all correspondence sent to/from Customer Care Center regarding patient appointments

Non-Essential Duties/Responsibilities

• Attends all staff meetings and all other meetings as assigned.
• Additional duties as assigned