Job Summary:
Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.
Supervisory Responsibilities: N/A
Essential Duties / Responsibilities:
- Greet and welcome patients with a positive and friendly attitude.
- Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
- Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
- Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
- Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
- Maintain a neat and organized front desk area.
- Coordinate with medical staff to ensure a smooth patient flow.
- Handle sensitive patient information confidentially.
- Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
- Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
- Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
- Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
- Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
- Other duties as assigned.
Required Skills / Abilities:
- Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
- Time management skills.
- Cleanliness and adherence to protocols.
- Attention to detail.
- Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.
Education and Experience:
- High School Diploma.
- Customer service experience, preferably in a healthcare-related setting.
- Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
- Working knowledge of medical terminology and health care insurance.
- Working knowledge of MS Office (MS Word, Excel, and Outlook)
*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.
