Position Overview: Schedules part orders, processes shipments, and interacts with customer service associates, master schedulers and floor supervisors.
Essential Duties and Responsibilities:
- Handle damaged or lost shipments and file necessary claims.
- Respond to all calls from Sales offices.
- Assess and file service parts orders.
- Negotiate delivery dates on large orders.
- Prepare reports upon request.
- Do all confirmation of shipments, bill of lading, and export paperwork.
- Make all necessary decisions involved in scheduling service part orders for shipment. Interact with buyers and supervisors to obtain material for these orders.
- Interpret government contracts and ascertain information from contracts to prepare associated documentation. Prepare documentation such as DD250 and special labeling.
- Execute claims with trucking companies and UPS. Obtain and file all related forms. Follow through with Accounting Supervisor to make sure claims are paid in a timely manner.
- Originate all documents for weekly shipment to Canada.
- Contact trucking companies on a regular basis to obtain rates and quotes. Schedule special pick-ups with carriers.
- Coordinate export shipment with export department. Develop labeling and complete all export documents, including export bill of lading.
- Interface with Buyers, Master Schedulers, Customer Service and Supervisors.
- In Supervisor’s absence, determine method of shipment for all orders. Correlate these orders for Shippers. Determine that all orders for current day are pulled for shipment.
- Print, route and handle hot and/or expedited sales orders and/or transfer orders.
- Process any email lists or spreadsheets of orders to pull ahead for month/quarter end.
- Process Fastenal pack lists and send to Fastenal.
- Print, route and take MDR’s to the quality dept. to assist in getting them out.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, work instruction, work orders, and pick sheets.
- Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to work in a team environment.
- While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear.
- The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
