Student Worker - Box Office and Front of House Assistant - Waco Civic Theatre

Job Title: Student Worker - Box Office and Front of House Assistant - Waco Civic Theatre

Job Classification: Community Service, Student

Department: Community Service Partner

Hiring Manager: Kelly MacGregor

Contact: [email protected]

Work Schedule: Flexible working hours - weekends needed

Desired Length of Employment: Fall/Spring

Pay Rate: $15 per hour

Job Description:

Position Title: Box Office and Front of House Assistant
POSITION SUMMARY – This position is ideal for students interested in hospitality, customer service, or arts administration, enhancing skills in communication and public relations. This position is reserved for Federal Work Study (FWS) students only. 
FUNCTIONS OF THE POSITION:
• Handle ticket sales, reservations, and customer inquiries at the box office.
• Manage the front of house during performances, ensuring a positive patron experience.
• Coordinate with volunteers and ushers to maintain order and efficiency.
• Provide information about shows and answer patron questions.
• Assist in organizing special events or fundraisers.
• Assist the Guest Relations Manager with inventory of gift shop items.
REQUIRED Hard / Specialized Skills:
• Cash Handling and Payment Processing
• Customer Service
• Phone and Email Etiquette
• Housekeeping and Theatre Maintenace
SOFT SKILLS:
• Reliability and Punctuality
• Communication and Time Management of assigned tasks
• Patience and Professionalism
• Multi-Tasking
LEARNING OUTCOMES:
• Ticketing & Sales Proficiency – Gain hands-on experience with box office software, payment processing, and ticket management.
• Event Coordination & Logistics – Understand audience flow, seating arrangements, and front-of-house organization for live performances.
• Customer Service & Communication – Develop professional skills in interacting with patrons, handling inquiries, and resolving issues.
• Career Exploration in Arts Administration & Event Management – Gain insight into potential career paths in theatre management, hospitality, and customer service.

Employer: Baylor University

Work Location: Waco Civic Theatre

Work Address: 1517 Lake Air Dr, Waco, TX 76710