Systems Operations Technical Manager

With constant innovation, cutting-edge technology, and fast-paced development, we’re looking for talented professionals to join our Information Technology team to help us continue delivering an unparalleled customer experience. The Systems Operations team manages the organization's technology infrastructure, including systems, networks, telecommunications, security, and end-user technology services. The team delivers reliable, secure, and efficient technology solutions that support employees and business operations across the company.

The Systems Operations Technical Manager supports the organization's infrastructure, network, and telecommunications environments. This role is responsible for monitoring, maintaining, securing, and improving enterprise systems while providing technical support for daily operations and strategic technology initiatives.

• Analyze business and technical requirements to develop infrastructure solutions that support operational needs, security standards, and system performance.
• Monitor and maintain network, server, cloud, and telecommunications environments to ensure reliability, availability, and optimal performance.
• Troubleshoot infrastructure, system, and network issues, escalating to vendors when necessary and driving issues through resolution.
• Plan, test, implement, and document infrastructure upgrades, enhancements, and technology improvements.
• Support infrastructure-related projects and collaborate with cross-functional teams to meet organizational objectives.
• Maintain confidentiality and adhere to all information security policies and procedures.
• Participate in on-call support rotations and respond to critical system outages or emergencies when required.

• Industry-recognized certifications in network administration and/or systems administration
• Relevant vendor certifications such as Cisco, Microsoft, VMware, Red Hat, AWS, or HPE certifications preferred.