To successfully set and prepare the banquet floor for meetings and functions as specified by event contracts, resumes, and supervisors in a congenial, friendly, helpful, and efficient manner. Below are our requirements for our banquet team.
- Arrive on duty on time with proper attire and prepared for the shift
- Participate in maintaining a clean and well-kept working environment
- Serve and clear plated banquet events (tray service)
- Serve and clear buffet banquet events
- Serve and clear reception banquet events
- Serve and clear coffee services
- Conduct yourself in an orderly and respectful manner at all times,
- Assist in facilitating all guest requests promptly
- Be hospitable, friendly, welcoming, and converse with guests
- Set tables & events according to Sturbridge Host Hotel standards or as directed by Leadership
- Complete opening and closing duties as assigned
- Be aware of all hotel amenities & outlets
- Maintain good eye contact and personal service when interacting with all guests
- To be knowledgeable of the menu, dietaries, wine & beverages before service begins
- Conduct yourself within all policies set forth by the department and the Hotel
- To have knowledge of all tasks and the methods of service of all banquet setups
- Understand and carry out the servicing of all banquet event orders
- Ensure all allergies are safely catered for with an alternative that meets guest needs
- Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
- Adhere to alcohol handling procedures and policies ensuring responsible alcohol service
- Will work weekends, holidays, and shift work as scheduled
- Any other tasks as assigned
- Teamwork approach to all duties and helpful attitude with co-workers
- Ability to understand, read, write, and speak in English.
- Ability to follow instructions from team leader, including the ability to abide by event agreements.
- Good interpersonal communication skills.
- Knowledge of proper food handling, food storage, and sanitation procedures
- Proper food handling, alcohol, or equivalent certifications or ability to obtain upon hire.
- Ability to obtain TiPS! or ServSafe Alcohol Certification
PHYSICAL REQUIREMENTS TO PERFORM JOB:
- Must be able to understand normal conversation and accurately communicate information.
- Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
- Ability to climb stairs occasionally.
- Ability to stoop, kneel, crouch, twist, turn, push, pull, and reach down, forward and overhead repetitively; Balance and carry trays, plates, and tubs.
- Ability to lift and carry up to 40 pounds repetitively.
- Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
- Work in hot areas of kitchen (around dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers).
A few additional requirements to be successful.
All of our team members are expected to treat our guests and coworkers equally, the following applies as well.
- Maintains a professional image, including appearance, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
All your information will be kept confidential according to EEO guidelines.
