Principal Technician
Reporting to: Service Delivery Field Manager
Salary: £35-39k
Location: Carlisle
Working Hours: Monday – Saturday, 45 Hours per week, between 7am and 7pm shift pattern.
About Us:
Netomnia is a small team of experts on a mission to bring reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts and affordable pricing. Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution.
Every member of our team is empowered to take ownership of their work, striving for personal accountability and reward with endless opportunities to develop.
Job Purpose:
Principal Technicians are responsible for driving quality and safety throughout all tasks completed by the engineers. The role will consist of completing quality audits against our engineers in the field to ensure that all tasks are completed right first time, and all process and procedures are being followed.
The Principal Technicians will carry out onsite coaching with engineers who require support or training. They will also be assisting with complaints and will be the Field Managers’ eyes on the ground. They will assist with onboarding and offboarding of engineers and will ensure that all engineers have the correct stock and tooling to safely carry out their daily tasks.
- Complete tooling and stock audits on engineers
- Complete quality audits, both in-progress and retrospect
- Coaching engineers to ensure that all tasks are carried out to the highest quality and safety standards
- Driving and improving quality focus within the region, to reduce ELF and ILF
- Assist with any complex installs, services and remediations. This will involve fault finding in the network
- Supporting the Field Manager in improving all quality aspects within the region
- Experience in working in a similar role within the telecoms industry
- Fault finding and network experience including OTDR would be beneficial
- Experience in coaching/developing engineers
- A passion for quality of work, and bringing others on a journey to improve
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices
- Excellent organisational skills
- Clear and concise communication abilities
- A proactive approach to improving processes, and efficiencies, with the customer always in the forefront of the decision
• Equity – yes, a real part of the company!
• 25 days holiday plus bank holidays
• An extra day off for your birthday!
• Pension scheme that matches your contribution up to 8%
• Phone allowance
• Health care cash plan
• Cycle to work
• Employee assistance programme
• PPE and Uniform provided
• IT equipment provided
• Discounted Gym memberships
• Retail offers – discounts from recognisable brands
• Company Events
• Free YouFibre broadband if you are within our area, plus friends & family discount.
• Life assurance giving you cover of 4 times your basic salary
• Colleague referral scheme of £500
• Continuous development and long-term career prospects
Like what you see? Here’s what happens next:1. Send us your application via our Careers Site or Job Boards.
2. Recruitment screens your application against our essential criteria.
3. Hear back from us within 2-3 days of application submission with an outcome/next step.
4. If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at
[email protected]