Ipswich Borough Council is looking for a Revenues and Inspection Officer.
An exciting opportunity has arisen to join our successful Revenues Team.
We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.
Day to day
Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.
You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures. You will carry out site visits to establish liability, serve new build completion notices, assess discount applications and resolve complex queries.
About you:
2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field
up to date knowledge of Revenues legislation or experience within a similar field
experience of billing and collecting debts
ability to organise, prioritise, analyse and work on your own initiative
ability to approach work flexibly with a can-do attitude
good communication skills and a strong customer focus
experience of using Revenues and Benefits software systems is desirable.
Hours of work are 37 per week, Monday to Friday. This is a hybrid working role (1 day per week minimum working in the office).
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please call Laura Pizzey (she/her) on 01473 433818 or email [email protected] or Laura Bull (she/her) on 01473 433942 or email [email protected]
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification on our website to find out more about this role.
To apply, please visit our website
Please note CVs are not accepted.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Suffolk County Council is a local government authority providing a wide range of public services to the residents of Suffolk, England.