Senior Administrator

• Suffolk County Council 
• Address:  Endeavour House, Ipswich, Suffolk IP1 2BX. Hybrid working
• Salary:  £28,598 per annum, plus 3.3% agreed pay rise (pro rata)
• Hours:  14.8 per week (Thursday and Friday), flexible working options available.
• Contract:  Fixed Term Contract or Secondment to 30 April 2028 as Secondment Cover

When you join the Passenger Transport Team at Suffolk County Council as a Senior Administrator, we’ll support your development from the start.

We’ll help you to play to your strengths, diversify your skills and build an influential and impactful career.

With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.

Reimagine the possibilities. 

Your role and responsibilities

This role is a job share with fellow Senior Administrator in the team. In this role, you will use your organisational, communication and administrative skills to support the day-to-day operation of the Passenger Transport Team. You will contribute to a service area that supports a range of passenger transport functions, including school travel, social care transport, local bus services, community transport and wider operational activity.

• Provide efficient and accurate administrative support to colleagues across the Passenger Transport Team, including the preparation and maintenance of documents, records and correspondence.
• Monitor, prioritise and respond to enquiries received through shared mailboxes, ensuring that information is handled professionally and directed appropriately.
• Maintain accurate service information across systems, spreadsheets and databases to support effective decision-making and service delivery.
• Support meetings by arranging appointments, preparing papers, recording notes or minutes and following up agreed actions where required.
• Process routine correspondence, reports, forms and financial information in line with agreed procedures, ensuring confidentiality and attention to detail.
• Liaise professionally with internal colleagues, transport providers, schools, social care teams and other partners to support the resolution of enquiries and service requirements.
• Contribute to continuous improvement by identifying opportunities to improve administrative processes, strengthen information flow and support consistent ways of working.
• Provide flexible support and cover across the team as required, responding positively to changing priorities and operational demands.

You will need

• Excellent organisational skills, including the ability to prioritise workload effectively, meet deadlines and respond appropriately to changing operational demands.
• Effective communication skills, with the ability to liaise professionally with colleagues, customers, schools, transport providers, and partner organisations.
• A professional and customer-focused approach, ensuring information is communicated clearly, accurately and in a timely manner.
• Strong attention to detail when maintaining records, preparing documentation, processing information, and supporting accurate data management.
• Competent digital skills, including proficiency in Microsoft Office and the ability to develop knowledge of specialist Passenger Transport systems.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The post sits within the Passenger Transport Team in the Growth, Highways and Infrastructure Directorate. The team delivers travel services across Suffolk, managing over 2,000 contracted routes and working with around 240 transport operators. In this role, you will help the team run smoothly by prioritising enquiries, updating records, preparing information, supporting meetings, progressing actions and liaising with colleagues, customers and providers to deliver accurate, responsive business support.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Tony Flack for a casual conversation (or Kirsty Marjoram from 18 September to 3 October). You can reach either Tony by either calling 01473 264779 or emailing [email protected] or Kirsty by either calling 01473 263768 or by emailing [email protected]

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).

1. Tell us about a time when you identified a problem or inefficiency and took action to resolve it. What steps did you take and what was the outcome?

2. This role requires the use of systems and digital tools to maintain accurate records and support service delivery. Tell us about a system, database, or software package you have used and how it helped you work effectively.

3. How would you keep your job-share partner informed about enquiries, outstanding actions and changing priorities?

4. How would you build trust with your job-share partner and ensure a consistent service for customers, colleagues, and partners?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team by either emailing [email protected] or calling 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30 pm, 25 September 2026.

Interview date: 12 October 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

This role is being advertised as Senior Administrator for advertising purposes. If appointed, you will be employed as Business Support Coordinator.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).