Director of Village Services

Nestled in the heart of the Sierra Nevada, Sugar Bowl Resort is seeking an exceptional Director of Village Services to be a guardian of our magical alpine experience. This role goes beyond traditional hospitality - it’s an opportunity to create and preserve enchanting moments for our cherished homeowners and guests in one of California’s most iconic ski destinations. As Director of Village Services, you’ll be the chief experience creator of our tight-knit mountain community. Your mission is to ensure our homeowners never have to worry about anything except enjoying their incredible Sugar Bowl lifestyle. This role combines high-energy leadership, creative event planning, and meticulous attention to detail to deliver seamless, magical experiences.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

The Sugar Bowl Magic

Our village isn’t just a place - it’s where magic comes to life every day. As Director of Village Services, you’ll be entrusted with ensuring that this enchantment endures for generations to come. From crafting bespoke homeowner experiences to fostering a sense of wonder and community, you’ll play a pivotal role in making sure the spirit of Sugar Bowl continues to captivate and inspire.

The Perks

· Be a guardian of a magical legacy dating back to 1939

· Work in a unique, gondola-accessed village with unparalleled charm

· Competitive salary and comprehensive benefits package (see below)

· Free season pass and skiing privileges

· The opportunity to live and work in one of the most enchanting settings in the Sierra

· Join a tight-knit community of mountain lifestyle enthusiasts

Who You Are:

· A high-energy, creative individual with a passion for creating exceptional experiences

· A proven ability to anticipate needs and provide seamless, proactive service

· Strong leadership skills, with a track record of training and developing top-tier service teams

· Excellent event planning and execution capabilities

· Business acumen, including experience with budget management and homeowner billing

· A self-starter who can multi-task and use initiative in a fast-paced environment, with outstanding attention to detail

· A deep appreciation for the magical atmosphere and legacy of Sugar Bowl

· Previous experience in luxury hospitality or high-end residential services is a plus

· An understanding of the unique lifestyle and expectations of mountain homeowners is a plus

· A proven track record of creating innovative, memorable events is a plus

· A proven ability to develop and inspire a team of up to 12 is a plus

· Experience preserving and enhancing exclusive community cultures is a plus

What You’ll do:

· Serve as the ultimate host for our homeowners, anticipating their needs and exceeding expectations

· Create and execute extraordinary events that enhance the Sugar Bowl lifestyle

· Train and develop our elite Concierge team and Stewards to deliver exceptional service

· Manage and set budgets while driving business growth

· Manage the day-to-day operation of the Village Services department

· Collaborate closely with other departments

· Design and implement new, magical experiences that embody the Sugar Bowl spirit

· Foster and maintain strong relationships with homeowners and residents

· Respond to homeowner requests in a courteous and timely manner

· Preserve and enhance the unique magic that makes Sugar Bowl special

· Manage the Sporthaus

· Manage Lake Mary

· Oversee transportation in and around the village and to the resort

Physical Requirements:

· Comfortable standing, walking, and moving throughout the village and resort for extended periods, including during events

· Capable of working evenings, weekends, and holidays to support events and homeowner needs

· Comfortable working outdoors in varying mountain weather conditions while overseeing events, transportation, and village operations

· Sufficient visual and auditory acuity to coordinate events, manage teams, and communicate with homeowners and staff

· Able to travel around the village and resort, including gondola-accessed areas, as part of daily operations

Benefits:

· Generous flexible and paid time off

· Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

· Medical, dental, and vision benefits

· Employer paid life insurance

· Additional voluntary benefits (AD&D, critical illness, etc.)

· Employee Assistance Program (EAP)

· Professional development opportunities  

· Free ski and tubing passes for employees 

· Free ski passes for dependents 

· 50% off food at our restaurants

· Free group ski and snowboard lessons for employees 

· Employee discounted lift tickets for family and friends 

· Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations

· Hotel discounts

· Employee ski reciprocal programs 

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.