Tubing Operations Manager

Sugar Bowl Resort is seeking an energetic, safety-minded Tubing Manager to lead daily tubing operations and deliver a fun, welcoming experience for every guest who slides down our snow play area. You will inspire and supervise a spirited team, partner with Mountain Operations and fellow departments to keep lifts, tubing lanes and equipment guest-ready, and set the tone for exceptional customer service and safety all season long.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

· Brings a fun, positive attitude and fosters an upbeat work environment for your team

· Available 7 days a week, including weekends, evenings and holidays

· Proven ability to manage multiple complex issues at once, multi-task with strong attention to detail and make sound decisions on the spot

· Flexible and adaptable in a constantly changing environment

· Proactive and self-directed, able to work independently with little or no supervision

· Skilled at developing and maintaining professional, positive relationships with external groups

· Strong computer skills with proficiency in PC applications

· 1+ year of experience scheduling, motivating and supervising employees

· 2+ years of customer and guest service experience

· Experience supervising outdoor activities preferred

· Comfortable working outdoors in all temperature and weather extremes

· Open to learning new skills and supporting other departments as needed — a versatile, team-first mindset

What You’ll do:

On-Hill Operations

· Oversee active safety management to keep every guest and team member safe

· Hire, train, schedule and supervise staff members

· Organize orientation and complete all new hire documentation

· Oversee day-to-day tubing operations, including opening and closing procedures, parking, tickets, Food & Beverage and Retail, security and patrol operations

· Ensure the safety of all tubing employees

· Secure releases of liability and ensure the safety of all customers

· Manage daily fence and sign implementation and maintenance

· Review and oversee all daily logbooks

Lifts and Grooming

· Coordinate with Mountain Operations on daily maintenance of lift(s), tubing lanes and the snow play area

· Maintain snow base at load and unload areas, as well as snow levels around facilities

· Maintain a log of hours for lifts

· Work with the VP of Operations and Lifts Director on annual inspections, maintenance and more

· Train staff on daily lift operations and maintenance

Tubes

· Maintain tube inventory and proper inflation levels; patch, repair or retire tubes as needed

· Keep logs on tube condition and send tubes back to the vendor for refurbishing as needed

· Communicate with the tube vendor as needed

Additional Responsibilities

· Contribute to or develop, and manage to, the Tubing budget

· Schedule staff in alignment with set payroll budgets

· When sensible, coordinate with Operations departments to share staff with other departments midweek

· Work with fellow departments to set up and manage advance and on-site purchases for Tubing, Food & Beverage and Retail products

· Facilitate and coordinate group activities and events

· Take on other job duties as assigned

· Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations.

· Take advantage of opportunities to learn new skills across the resort, supporting a well-rounded, team-first approach to the guest experience.

Physical Requirements:

· Lifts, carries and moves up to fifty (50) pounds, such as tubes, fencing, signage and supplies, throughout a shift

· Works outdoors in all temperature and weather extremes

· Stands and walks for extended periods on snow and uneven terrain

· Bends, kneels and uses hand tools when inflating, patching and repairing tubes and maintaining fencing and signage

Winter Benefits:

· Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

· Paid sick time

· Employee Assistance Program (EAP)

· Professional development opportunities  

· Free ski and tubing passes for employees 

· Free ski passes for dependents 

· 50% off food at our restaurants

· Free group ski and snowboard lessons for employees 

· Employee discounted lift tickets for family and friends 

· Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations

· Hotel discounts

· Employee ski reciprocal programs