Tuning & Repair Supervisor

We are seeking an experienced, hands-on Tuning & Repair Supervisor to lead our Tuning and Repair shop. This role is ideal for someone who takes pride in top-notch equipment work, enjoys coaching a skilled team, and is committed to delivering exemplary service to every guest and teammate who walks through the door.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

· You've got extensive experience with ski and snowboard tuning equipment and machinery, old and new

· You have supervisory or lead experience, with a genuine passion for training and mentoring others

· Excellent organizational and communication skills to everything you do

· Ability to stay calm, patient, and professional even in stressful situations

· Detail-oriented, with a strong commitment to safety and quality workmanship

· Comfortable with basic computer skills and point-of-sale systems

· You're in good physical condition and able to lift up to 50 pounds

· You're 18 years of age or older

What You’ll do:

· Oversee daily operations of the Tuning & Repair shop, keeping workflow smooth and efficient

· Supervise, train, and support technicians to maintain high standards of quality, safety, and professionalism

· Repair and calibrate ski and snowboard equipment - including boots, bindings, skis, snowboards, and helmets - stepping in hands-on as needed

· Maintain all tools, machinery, and equipment in excellent working condition

· Track and manage repair shop inventory and supplies to meet guest demand

· Address guest questions, concerns, and escalated issues with timely, thoughtful resolutions

· Manage staff timekeeping and scheduling in accordance with company policy

· Champion our Core Values and a culture of safety, making sure the whole team follows company policies and procedures

· Collaborate with the Rental Shop team to coordinate guest equipment needed

· Take initiative and operate independently in the Rental Manager's absence

· Pitch in with snow removal and other physical tasks as needed

· Work closely with Guest Services, Hotel, and Village Services teams to coordinate tuning and repair needs for hotel guests, homeowners, and visitors

· Coordinate the transportation of equipment across the resort

Physical Requirements:

· Ability to stand, bend, and move around the workshop for extended periods, up to 8 hours per shift

· Capable of regularly lifting and carrying equipment up to 50 lbs

· Ability to safely operate power tools and tuning machinery

· Comfortable working outdoors in cold, winter weather conditions for extended periods

· Manual dexterity for precise equipment repair and tuning work

· Able to walk and stand safely on varied terrain, including snow and ice

· Willing and able to shovel snow as needed

Winter Benefits:

· Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

· Paid sick time

· Employee Assistance Program (EAP)

· Professional development opportunities  

· Free ski and tubing passes for employees 

· Free ski passes for dependents 

· 50% off food at our restaurants

· Free group ski and snowboard lessons for employees 

· Employee discounted lift tickets for family and friends 

· Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations

· Hotel discounts

· Employee ski reciprocal programs 

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.