Orthodontic Operations Manager

Oxnard & Camarillo, CA – Pediatric Dental & Orthodontic Practice

Sugarbug Dental & Orthodontics has proudly served Ventura County for over 16 years, delivering compassionate, innovative, and patient-focused care to children and families. As our orthodontic services grow, we are seeking an Orthodontic Operations Manager to lead the day-to-day operations of our orthodontic department, including the supervision and development of our Treatment Coordinators.

This role is perfect for a strategic, business-savvy, emotionally intelligent leader who can balance operational excellence, team culture, patient experience, and financial performance.

Key Responsibilities

• Lead and mentor Treatment Coordinators, ensuring consistent, compassionate, and effective patient communication and treatment presentation

• Oversee orthodontic office operations, including scheduling, patient flow, billing, insurance coordination, and financial arrangements

• Manage budgets, financial reporting, and operational efficiency to support sustainable growth and profitability

• Drive innovation and process improvements through technology integration and workflow optimization

• Ensure compliance with legal, regulatory, and quality standards across the department

• Build and maintain a positive, motivated team culture, fostering collaboration, high morale, and accountability

• Partner with clinical and executive leadership to align departmental operations with overall practice goals

• Monitor performance metrics, patient satisfaction, and key performance indicators to inform strategy and improvements

• Represent the orthodontic department in strategic planning and community outreach initiatives

What We’re Looking For

• Bachelor’s degree required; Graduate degree (MBA, MHA, or related) preferred

• Proven leadership experience in orthodontics, dentistry, or healthcare operations

• High emotional intelligence with a track record of motivating and leading teams

• Strong analytical and problem-solving skills with business acumen in financial and operational management

• Excellent communication and interpersonal skills, with a patient- and family-centered mindset

• Tech-savvy and comfortable with EHR/EDR, practice management software, and digital scheduling systems

• Bilingual (English/Spanish) a plus

Why Join Sugarbug?

• Established Reputation: 16+ years of trusted pediatric and orthodontic care in Ventura County

• Leadership Opportunity: Lead a critical department with responsibility for operations, patient experience, and team development

• Innovative Environment: Leverage technology and forward-thinking systems to streamline processes and enhance patient care

• Positive Team Culture: Inspire and support a motivated, collaborative, and compassionate team

• Competitive Compensation: $60,000 – $80,000 annually, commensurate with experience and qualifications

At Sugarbug, the Orthodontic Operations Manager is both a leader and a strategic partner, responsible for guiding the department to operational excellence, fostering a high-performing team, and delivering outstanding patient experiences.