Call Center Representative

*This role is full-time and in-person at our Taunton, MA office*

The Sullivan Tire Retail Resource Center in Taunton, MA is looking for a new team member! If you are interested in joining a dynamic, employee-owned company, we would love to hear from you.

Our Retail Resource Center is one of the major lifelines for our company, assisting the 80+ retail stores with scheduling appointments, and providing tires and service. Every day is filled with new challenges that keep you engaged, including logistics, problem-solving, and product purchasing. We pride ourselves on honesty, accuracy, and delivering!

Responsibilities:

• Work directly with our retail locations to book appointments for tires and services
• Answer incoming phone calls while providing high-quality customer service
• Handle a high volume of internet communication, including e-mails and live chats
• Develop and maintain effective sales practices
• Handle customer questions and concerns in a quick and effective manner
• Build and maintain relationships with team members, co-workers from other divisions, and customers
• Constantly strive to find new and inventive ways to improve the company
• Take on new and innovative projects outside standard responsibilities when the opportunity or need arises