Job Location: Lagos, Nigeria
About the role:
The Phone Credit Manager - Nigeria position is a field based role under the Global Risk and Credit team in Nigeria. The role holder will be accountable for overseeing and managing credit risk & other risks within the Paygo business. This role requires designing, implementing, and maintaining robust credit risk controls and operational processes to strengthen/improve the portfolio health and compliance.
Evaluate portfolio performance:
a. Identifying and classifying customers at risk of default through data interpretation and direct client interaction.
b. Identification of portfolio Reflags and timely reporting of the same c. Ensuring timely and accurate reporting of risk indicators and portfolio performance metrics.
d. Comprehend regional/Area trends, specific Product trends and proposing remedies to avert any negative trends.
Audit & Compliance:
a. Conduct internal audits to identify process gaps and ensure compliance with existing policies- (Underwriting, Collection process, Welcome, Repossession process, Change of details etc ) b. Provide detailed findings with actionable risk mitigation recommendations.
Collections Interventions:
a. Engage in proactive collection strategies i.e. ensuring KYC and Underwriting strategies aimed at enhancing the quality of clients onboarded.
b. Generate, Define and implement field collection strategies through the field teams to improve collections.
- Review existing policies and their impact on portfolio management and recommend adjustments or updates based on the market trends or field findings.
- Ensure Optimization of Portfolio segmentation is achieved by assigning accounts from different buckets to specific users and propose segmentation changes where necessary.
- Pilot Management: Ensure pilots in the field are well managed and tracked to meet the set success metrics by engaging the relevant stakeholders
- Fraud management: Ensure investigations into reported fraud cases are done in a timely manner and cases closed within SLA.
- Reporting & Documentation: Prepare comprehensive field reports including data collation, process documentation, and operational insights. Ensure timely and accurate reporting of risk indicators and portfolio performance metrics.
- Perform industry research, evaluate information collected and propose changes that will improve the drive of Sun King from both sales and collections.
- Bachelor’s Degree or Higher National Diploma in finance, Risk Management or a related business field, over 8 years related experience preferably in the Audit/Risk/Credit department with at least 3 years in a supervisory role.
- Relevant certification in Credit Management or Data Interpretation /Statistics/Data/Computer Science is an added advantage.
- Significant knowledge of data collection, field surveys.
- Excellent planning, organisational and critical thinking skills with strong attention to detail.
- Clear thinking/problem solving ability. Ability to spearhead/manage projects/process improvement within operations and drive positive change, being able to break down complex issues into simpler steps and resolve them.
- Excellent presentation and communication skills, both verbal and written expression.
- Team work skills and stakeholder management: Ability to engage effectively with key stakeholders, working collectively to ensure sound business outcome.
- Outstanding planning and organizational skills.
- Ability to work solely with minimum supervision.
- Willingness to spend 70% of the time in the field.
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
