Location: Arusha
The HR Business Partner – Field Operations will act as a strategic and hands-on HR partner to Sun King’s field workforce, including Sales Agents, Store Executives, Regional Business Managers (RBMs), and Area teams. The role is critical in ensuring effective people management, high engagement, compliance with Tanzanian labour laws, and alignment of HR practices with field realities and business objectives.
About the role:
The HR Business Partner – Field Operations will act as a strategic and hands-on HR partner to Sun King’s field workforce. The role is critical in ensuring effective people management, high engagement, compliance with Tanzanian labour laws, and alignment of HR practices with field realities and business objectives.
1. HR Business Partnership (Field Teams)
- Partner closely with field team managers to enable workforce planning, performance, and engagement.
- Work with other departments to ensure HR initiatives are integrated and aligned with overall business strategies.
- Serve as the primary HR contact for all field-based employees and managers.
2. Employee Relations & Case Management
- Manage employee relations matters for field teams, including disciplinary cases, grievances, absenteeism, sick leave management, and misconduct.
- Guide field managers on proper documentation and fair, compliant people management practices.
- Ensure consistent application of company policies across all regions.
3. Performance Management & Engagement
- Oversee performance management cycles for field staff, including goal setting, appraisals, and performance improvement plans (PIPs).
- Drive engagement initiatives targeted at field employees to improve motivation, retention, and productivity.
4. Recruitment, Onboarding & Workforce Readiness
- Oversee the end-to-end recruitment process and ensure that the organisation attracts and hires the best talent in the market.
- Ensure effective onboarding and induction of field employees, including policy awareness, code of conduct, and HR processes.
- Facilitate learning and development programs and initiatives that provide internal development opportunities for employees.
5. HR Operations & Compliance
- Ensure compliance with Tanzanian labour laws, internal HR policies, and Sun King procedures.
- Maintain accurate and up-to-date employee records for field teams.
6. Data, Reporting & Continuous Improvement
- Track and assess HR metrics for field teams (attrition, absenteeism, disciplinary cases, engagement trends).
- Provide regular insights and recommendations to HR leadership and business stakeholders.
- Continuously improve HR practices to better strengthen a large, distributed field workforce.
- Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or a related field.
- 3–5 years of progressive HR experience, with strong hands-on exposure to field-based or distributed teams.
- Proven experience working with sales, operations, or agent-driven field teams.
- Solid experience in employee relations, disciplinary processes, and labour law application in Tanzania.
- Experience supporting high-volume or geographically dispersed workforces is essential.
- Have the ability to communicate with fluency in both written and spoken English and Kiswahili.
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards a profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.
