Location: Johannesburg, South Africa
About the Role:
Sun King is looking for a qualified and motivated Solar Installation Technician to join our team in driving the adoption of clean energy solutions in South Africa. You will be accountable for the solar installations; from site assessment to system activation, required maintenance of our Solar Home Systems and Inverters and ensuring compliance with all South African safety regulations and standards. This role also requires the ability to self-drive a company vehicle to installation sites and other work-related locations.
Installation & Service:
- Attend to installation requests and service queries, developing an efficient schedule for service delivery.
- Identify faults and resolve technical issues with minimum customer downtime.
- Carry out planned maintenance for inverters and associated accessories to ensure optimal performance and longevity
Quality Assurance:
- Conduct diagnosis of faults, maintenance, and repairs on all product-related (SHS and Inverters) technical issues in a safe, timely, and professional manner.
- Ensure all work is undertaken to a high-quality standard, adhering to all company and industry safety and quality regulations.
- Return products to full operational service following repairs.
Training & Knowledge:
- Build comprehensive training materials and hold training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes.
- Develop and maintain thorough expert knowledge of Sun King products and services.
Customer Service & Dispute Management:
- Deliver comprehensive service to inquiring customers, finding effective solutions to their issues.
- Manage a large number of incoming calls and emails, keeping detailed records of customer interactions and actions taken.
- Process product replacements and warranty claims within designated timelines.
- Address and resolve customer disputes effectively, reporting on results and escalating issues when necessary.
Drive Operational Efficiency:
- Meet and exceed KPI goals, including service level timelines and customer satisfaction metrics like Net Promoter Score (NPS).
Documentation & MIS:
- Maintain accurate records of all service activities.
- Provide periodic reports to management on after-sales and service performance, including common issues and resolutions.
- Any other duties as assigned by your supervisor.
- Have a minimum of National Certificate in Electrical Trades (N3) or equivalent qualification.
- 3 phase wireman license would be an advantage
- A minimum of 3+ years of hands-on experience installing, maintaining, and troubleshooting solar inverter systems and battery-based power backups.
- A Valid Driver's License is mandatory.
- Proven ability to diagnose faults methodically and perform high-quality repairs.
- Passionate about customer service and resolving issues
- Efficiency and organizational skills: ability to structure problems and proffer solutions even in ambiguous situations
- Entrepreneurial spirit with qualities of being able to work on your own and with a team to figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
