Freelance Airport & Seaport Representative
As a vital member of our front-line team, you will be responsible for delivering exceptional service to our clients during their arrival and departure at the airport and/or seaport. Your main duties include providing professional meet and greet services, coordinating with internal and external teams, and ensuring a seamless, welcoming experience aligned with the high standards of St. James Travel & Tours and Five Star Fast Track.
Job Responsibilities:
This will include, but not be necessarily limited to, and in no particular order of priority:
- Proactive, customer-friendly approach to providing Meet & Greet Services and Representation services for St. James Travel and Tours & Five Star Fast Track clients
- Ensure delivery of Welcome Packages and other documentations to the guests on arrival
- Ensure that all guests are met and assisted at the airport on arrival and departure in order to provide a personalized service
- Escort guests to the Transportation Manager / Dispatcher for their transfer
- Ensuring you are prepared for any special requests, VIP arrivals including the distribution of bottled water & cold towels to guests where required
- Reporting any incidents, aiding guests with missing luggage, relaying anything reported by guests on arrival to the Operations Manager Airport Services
- Completion of all necessary paperwork and daily reports in a timely manner
- Proactive reporting on client issues and concerns
- Monitor flight arrival & departure times and ensure you update the team
- Assist in ensuring signage, airport set up are in place and the cupboard remains in order at all times
- Ensure correct signage is used for the relevant operator for meet & greet
- Assist with the setup and maintenance of signage, airport meet & greet areas, and ensure all airport cupboards and supplies are well organized.
- Report any incidents or guest feedback to the Operations Manager Airport Services, Senior Transport Logistics Manager and Transportation Manager promptly
- Resolution of customer complaints and problems as far as possible
- Be available for flexible scheduling, including weekends, holidays, and early morning or late-night shifts, as per flight schedules
- Maintenance and enhancement of St. James Travel & Tours service standards and reputation as a leading Caribbean DMC
- All Team Members are expected to develop and introduce (in consultation with Management) procedures and processes to improve department efficiency
- Maintain good working relationships with airline, airport, seaport personnel, immigration, and customs officials under management guidance.
- Follow all airport/seaport and company security protocols and safety procedures at all times.
- Communicate to Management team, Operation Manager Airport Services and/or Transportation Manager any issues or concerns with the regards to Airport and Seaport operations
- Ensure delivery of a high level of service and most of all, maintain a spirit of team work among all team members
- Maintenance and enhancement of St. James Travel & Tours service standards and reputation as a leading Caribbean DMC
Qualifications & Experience:
- Previous experience in a customer-facing role, preferably in tourism, hospitality, or airport/seaport services
- Knowledge of airport and/or seaport operations is an advantage
- Must own a reliable vehicle and hold a valid driver’s license
- Ability to work flexible hours, including weekends, holidays, and early mornings or late nights
- Strong verbal and written communication skills in English
- Physcially able to stand for prolonged durations as required by the role
- Proficiency with basic technology (e.g., smartphones, messaging apps, email)
Key Competencies:
- Customer Service: Warm, professional, and guest-focused
- Communication: Clear and courteous, both spoken and written
- Problem-Solving: Quick-thinking and calm under pressure
- Attention to Detail: Accurate with documents and logistics
- Teamwork: Cooperative and supportive of colleagues
- Time Management: Punctual and organized
- Adaptability: Flexible with changing schedules and needs
- Professionalism: Polished, discreet, and composed
- Initiative: Proactive and self-motivated
- Cultural Sensitivity: Respectful of all backgrounds
