Claims Advisor

An exciting opportunity is available for an experienced and commercially minded Claims Advisor to join Suncorp's Personal Injury Claims team.

In this role, you'll manage a portfolio of complex personal injury claims, including litigated and pre-proceedings matters, while working closely with solicitors, medical professionals, rehabilitation providers, and internal specialists. You'll play a key role in driving claim strategy, assessing liability and quantum, managing risk, and delivering timely, commercially sound outcomes.

This is an opportunity to apply your legal, insurance, or personal injury expertise in a collaborative environment where you'll be empowered to make decisions, influence outcomes, and contribute to market-leading claims management.

What you'll be doing

As a Claims Advisor, you will:

• Manage a portfolio of personal injury claims from lodgement through to resolution.
• Assess information and make informed decisions in line with legislative and business requirements.
• Build and maintain strong relationships with key stakeholders, including legal representatives and service providers.
• Negotiate outcomes and develop strategies to progress claims efficiently.
• Collaborate with internal teams to achieve positive customer and business outcomes.
• Maintain accurate records and ensure compliance with relevant policies and procedures.

What you'll bring

• Experience in personal injury claims, insurance, legal services, workers compensation, or a case management.
• Strong analytical and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Confidence managing negotiations and complex matters.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive approach to problem-solving and continuous improvement.
• The ability to work collaboratively while taking ownership of your own portfolio.

What we can offer you 

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.