At Suncorp New Zealand, we're committed to helping our customers recover when the unexpected happens. We're looking for an experienced Claims Advisor to join our Claims team and take ownership of large, complex, and high-value claims, delivering fair outcomes for customers while balancing commercial and risk considerations.
This is a senior technical role where you'll manage a diverse portfolio of complex commercial claims, with a strong proportion of public liability claims. You'll also play a key role in resolving escalated matters, complaints, and claims that progress through formal dispute resolution channels. Your expertise, sound judgement, and negotiation skills will be critical in achieving the right outcomes for customers and the business.
Beyond your own portfolio, you'll act as a trusted technical advisor and mentor, supporting colleagues across Claims and helping build capability within the team.
What you'll bring:
A tertiary qualification in a relevant business discipline is desirable but not essential.
Why join us?
You'll be part of a collaborative, customer-focused team where your technical expertise will directly influence outcomes for customers facing some of their most challenging situations. In return, you'll have the opportunity to further develop your specialist claims knowledge while contributing to a high-performing and supportive environment.
What we offer
About Suncorp New Zealand
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.
Ready to make a difference? Apply now and help our customers rebuild with confidence.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Suncorp is an Australian financial services group that offers banking, insurance, and wealth management services.