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    SU

    Sunsrce

    Technology

    Service Desk Analyst

    Houston, United StatesOn-SiteFull-time2–5 yrs experiencePosted 6d ago
    All Sunsrce jobs

    Job description

    SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.  We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

    Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.

    Steady Job History- (minimum 15 months experience with 1 employer)

    Technical Skills

      Active Directory- Admin Experience is required

      • Adding new users/computers
      • Passwords
      • Deleting users from AD
      • New hire account set up and de-provisioning experience.
      • Office 365 Experience- Admin Experience is required

        • Working knowledge with Teams, One Drive and Share point
        • Should know how to assign the license and recapture licenses
        • Setting up new printers/peripherals

          • Installation/set up
            • Trouble shoot any issue.
            • Experience with Print Server
            • Setting up/troubleshoot Hardware

              Experience with installing Software

              Experience with 2 factor Authentication, preferably Okta

              • Setting up
              • Resetting Password
              • VPN/Wi-Fi

                Setting up VPN/ Wi-Fi

                • Trouble shoot VPN/Wi-Fi issues
                • Experience with ServiceDesk, preferably Jira

                  • Open/modify/close Service requests.

    Soft Skills

      Multitasking

      • Work well under pressure.
      • Team player/ Work in a Team environment

    Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).  Sun-Source | Privacy Policy

    Job details are sourced from the employer's original posting.

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    SU

    About the company

    Sunsrce

    Sunsrce is a company that provides technical support for customers in the proper use, operation, and maintenance of their equipment. They also focus on proactive planning and execution of sales calls and customer visits.

    View all Sunsrce jobs
    Industry
    Technology
    Open roles
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