We are seeking a Personal Lines Account Manager to manage client accounts, servicing existing policies, and providing excellent customer support. This role is responsible for managing a book of personal lines business while delivering responsive, accurate, and relationship focused service to our clients. The ideal candidate will be highly organized, detail oriented, and able to manage a steady workload while maintaining a high level of professionalism and care.
Key Responsibilities:
- Manage and service a book of personal lines accounts, including home, auto, umbrella, and other related policies
- Respond to client inquiries and provide timely assistance with policy changes, coverage questions, billing concerns, and claims support
- Process endorsements, renewals, cancellations, and new business submissions accurately and efficiently
- Review policies and coverage to ensure accuracy and identify potential gaps or opportunities to better protect clients
- Proactively communicate with clients regarding renewals and recommended coverage updates
- Work closely with carriers to obtain quotes, resolve issues, and ensure smooth policy servicing
- Maintain accurate and up to date documentation within the agency management system
- Support team initiatives and collaborate with other staff to maintain a high standard of service across the office
Qualifications:
- Prior insurance experience in personal lines is preferred
- Required: Active Arkansas Property & Casualty (P&C) insurance license, or ability to obtain within a defined timeframe
- Preferred: 2+ years of experience as a Personal Lines Customer Service Representative (CSR) or similar role
- Strong communication skills with a professional and client focused approach
- Ability to multitask and manage competing priorities in a fast paced environment
- High level of attention to detail and accuracy
- Strong organizational skills and ability to work both independently and as part of a team
- Proficient in basic computer systems and able to learn agency software
This position plays an important role in maintaining client satisfaction and supporting the overall success of the Magnolia office by ensuring consistent, high quality service and effective account management.
