We’re looking for an Asset Recovery Specialist II to support recovery efforts across both secured collateral and real estate portfolios. This role focuses on minimizing losses through effective recovery strategies, including repossessions, collections, and foreclosure coordination, while delivering a professional and compliant member experience.
You’ll partner closely with internal teams, legal counsel, and third-party vendors to manage delinquent accounts, oversee collateral recovery, and guide accounts through foreclosure and post-charge-off processes.
What You’ll Do
Asset Recovery & Collections
- Evaluate delinquent and charged-off accounts to determine appropriate recovery strategies
- Initiate and manage repossessions, voluntary surrenders, and collateral disposition
- Negotiate repayment plans, settlements, and loan modifications within authority
- Conduct skip tracing and maintain accurate account updates
Foreclosure & Real Estate Recovery
- Coordinate foreclosure actions for delinquent mortgage and home equity accounts in partnership with legal counsel
- Prepare foreclosure referral packages and monitor cases to ensure timelines and compliance requirements are met
- Oversee property inspections, valuations, and REO (real estate owned) disposition activities
Vendor & Process Coordination
- Partner with repossession agents, collection agencies, attorneys, and auction vendors
- Monitor vendor performance, timelines, and recovery outcomes
- Resolve lien, impound, and title issues to ensure timely collateral recovery
Compliance & Documentation
- Maintain accurate and thorough documentation of all recovery activities
- Ensure compliance with FDCPA, UCC, and applicable state and federal regulations
- Support audits and reporting related to recovery efforts, settlements, and asset sales
Member Interaction
- Communicate with members regarding delinquency, repayment options, and next steps
- Handle sensitive conversations with professionalism while protecting the organization’s interests
What You Bring
- Experience in collections, asset recovery, loss mitigation, or a related function
- Working knowledge of secured lending, repossession, and/or foreclosure processes
- Strong attention to detail and ability to manage multiple cases simultaneously
- Ability to navigate complex situations and make sound decisions within guidelines
- Effective communication and negotiation skills
Why Join Us
At Sunward, we’re committed to doing the right thing for our members while supporting our employees’ growth. You’ll be part of a collaborative team focused on making thoughtful, compliant decisions that balance member care with financial responsibility.
