Job Summary:
Assist commercial lenders in managing member business relationships including loans, deposits and other related services.
Essential Job Duties:
- Initiate the generation of documentation for both complex and non-complex business loans and ensure that such loans comply with all applicable rules and regulations.
- Initiate complex loan request process; obtain applicant data and all pertinent codes and input into loan software system. Order title policies, appraisals, UCC reports, and other documents needed to originate business loans.
- Confirm that insurance and titles are received and maintained, and that all documentation is complete.
- In the Supervisor’s absence, perform pre-closing and post-closing reviews of all approved business loans.
- Review complex loan origination and closing documents to verify accuracy of loan payments and loan values, and to ensure that the loans comply with SLFCU guidelines.
- Close non-complex loans.
- Set up and maintain business loan files for documentation and compliance, title work and UCC filings.
- Ensure all audit and security policies and procedures are followed in accordance with Credit Union policy and federal regulations.
- Effectively coordinate efforts with other Credit Union departments to ensure quality and timely member service.
- Handle various transactions on business member accounts, including the audit and verification of account information input into system, processing business loan payments/advances, and calculating loan payoff amounts.
- Use sales skills and tools to analyze and determine member needs with the intent of enhancing member retention and exploring additional sales opportunities.
- Recommend appropriate solutions (both consumer and business) in person and on the phone.
- Assist in the commercial appraisal bid and engagement process.
- Responsible for on-the-job training (OJT) for new Commercial Processing Specialist 1 & 2
- Process denied and withdrawn business loan applications.
- Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
- Assist the business lending team in identifying and resolving issues pertaining to business accounts and loans.
- Conduct account research as needed.
- Work with Accounting to clear general ledger accounts.
- May pull, create and distribute routine (to include month end) reports for management and applicable branches or departments and take action as needed.
- Compile both routine and atypical correspondence as needed.
- Assist in business development/calling efforts as requested by the commercial lenders.
- Post closing reviews of credit cards
- Closed loan audits
- Performs other duties as assigned.
