Job Summary:
Ensures all mortgage loans are processed and ready for underwriting in a timely, efficient, and accurate manner. Ensures that all loan application and processing requirements meet all SLFCU guidelines, secondary market guidelines, and federal and state regulations to perfect the Credit Union’s lien position. Compile and verify loan documentation to support member's loan application. Ensures accuracy of application in Loan Origination System. Completes any outstanding conditions and confirms loan is ready for Closing.
Essential Job Duties
- Review and analyze mortgage loan documents to ensure accuracy, completeness, lien position and vesting for the benefit of the member and minimize risk to the Credit Union.
- Verify loan application in mortgage loan origination system (LOS), to include credit, income, assets, etc. for accuracy, completeness, and to ensure compliance with SLFCU guidelines, secondary market guidelines, and federal and state regulations. Follow up with members for additional information and documentation as required.
- Work with third-party vendors to submit orders as well as to review and resolve issues to minimize risk to the Credit Union.
- Satisfy all outstanding loan conditions.
- Exceed members’ expectations through efficient, proactive, and accurate service to ensure superior member service via a variety of delivery channels.
- Provide a superior member experience by:
- Actively listening to and assessing the needs of the member
- Identifying and recommending solutions
- Referring members to the appropriate person or department
- Answer phone calls regarding mortgage questions accurately and professionally.
- Perform other duties as requested by management.
