DR Retention/Sales at Support Services Group

Join Our Talent Network for Sales & Retention Roles

Are you persuasive, proactive, and great at convincing others? Whether you’ve worked in ventas en tienda, telemercadeo, retención, or call centers, we want to hear from you.

We’re building a talent pool for upcoming roles focused on sales and customer retention. If you’ve helped clients make decisions, prevented cancellations, or reached goals in a high-paced environment, this could be your next opportunity.

What You’ll Do

As a Sales & Retention Representative, you may:

• Handle inbound or outbound calls to support current or former customers

• Prevent cancellations by offering solutions, benefits, or promotions

• Recommend products, upgrades, or services based on customer needs

• Explain features, pricing, billing, and contract terms clearly

• Meet and exceed sales quotas, retention targets, and call handling goals

• Log interactions in a CRM platform with detailed notes

• Use active listening and objection handling to turn negative situations into positive ones

• Collaborate with team members and supervisors to improve performance

Who We’re Looking For

We value real-world experience — whether you’ve sold in person or over the phone. Ideal candidates include:

• People with experience in ventas, retención, telemercadeo, or servicio al cliente

• Former vendedores en tienda, promotoras, asistentes de ventas, agentes de call center

• Candidates who’ve worked at companies like Teleperformance, Synergies, UNO, CCD, VoiceTeam, SSG, or similar

• Strong communicators who are confident in English, both spoken and written

• Goal-driven individuals who enjoy dynamic work environments

Skills That Set You Apart

• Persuasive communication and sales techniques

• Handling objections, closing deals, and managing difficult conversations

• Strong typing and multitasking ability

• Comfortable using Microsoft Office and CRM tools (e.g., Salesforce, Zendesk, Five9)

• Focused, reliable, and motivated to meet daily goals

• Able to follow scripts while sounding natural and confident

Bonus If You Have

• Worked in retention campaigns, cross-selling, or commission-based roles

• Experience resolving billing issues, cancellation requests, or service dissatisfaction

• Been part of a sales floor, storefront, or customer loyalty program

• Actively contributed to a team's performance and attended training sessions

Your Experience Matters

Whether you were a vendedor, representante, agente, or promotora — your experience in connecting with customers and driving results matters. We’re not looking for perfect resumes — we’re looking for people who can get results and help clients stay.

Apply to join our talent pool and be the first in line for new opportunities.