The Patient Care Coordinator supports the surgical experience within a fast-paced, high-volume ambulatory surgery center. This position serves as a primary point of contact for patients before and after their scheduled procedures and must be able to manage a high volume of calls while maintaining accuracy, professionalism, and excellent customer service.
The coordinator completes preoperative calls to confirm procedure details, arrival times, transportation arrangements, required documentation, and the patient’s understanding of facility-approved instructions. The coordinator identifies missing information or potential concerns and promptly refers clinical questions to the appropriate licensed team member.
Following the procedure, the coordinator conducts postoperative calls using the facility’s approved follow-up process to check on the patient’s recovery, reinforce discharge instructions, and identify any questions or concerns requiring clinical review. All patient communications and follow-up activities must be documented accurately and promptly in the appropriate system.
The Patient Care Coordinator works closely with nursing, scheduling, providers, and facility leadership to support continuity of care, patient satisfaction, regulatory compliance, and efficient facility operations. Additional responsibilities may include maintaining call logs, tracking incomplete calls, assisting with patient communication, and supporting other administrative functions as needed.
This is an administrative position and does not independently provide medical advice, perform clinical assessments, or modify patient instructions. Clinical questions, reported symptoms, or patient concerns must be promptly escalated to a licensed nurse or provider in accordance with facility policy.
Benefits:
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Surgery Partners is a leading owner and operator of surgical facilities and physician services.