Credit and Collections Associate

Credit and Collections Associate

Finance

This family develops, refines and implements the financial policies, plans, measures and controls to safeguard and accurately report on the financial results of the business
Job Summary

This role reports to the Manager Credit and Collections. It is focused on locating and notifying customers of delinquent accounts; receiving payment and ensuring accurate application of payments to customer accounts; preparing statements and records of account and escalating failure to pay
Duties and responsibilities

• Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner
• Manages and resolves customer disputes to ensure invoices are paid on time and in full
• Locates and monitors overdue accounts, using computers and a variety of automated systems
• Persuades customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
• Records information about financial status of customers and status of collection efforts
• Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
• Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
• Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
• Manages own workload ensuring all performance measures and SLAs are met
• Creates an environment where everyone in the team can live the Survitec Values
• Contributes positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work
• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment
• Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching. Develops and maintains an understanding of relevant technology, external regulation, and industry best practices

Skills

• Holds self and others accountable to meet commitments
• Plans and prioritises work to meet commitments aligned with Survitec goals
• Adopts innovations in digital and technology applications
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Builds partnerships and works collaboratively with others to meet shared objectives
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Uses feedback and reflection to gain productive insight into personal strengths and weaknesses
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics
• Actively seeks new ways to grow and be challenged using both formal and informal development channels

Values
Drives safety culture

• Is a reliable source of reference on relevant safety standards and where these standards are at risk. Provides important insight into the root cause and corrective actions for such safety risks and issues. Raises issues and highlights own mistakes without fear to improve safety and wellbeing of self and others

Demonstrates commitment to delivering real value and confidence to our customers

• Understands the importance of being the representative of both internal and external customers.  Demonstrates respect for those customers and is open and transparent about the delivery of service – only promises what they can deliver and delivers what they promise

We care for our people, investing in the development of teams and individuals

• Understands own role within the team and takes accountability for delivery – is good at closing out actions and proactively asks for help when issues arise.  Communicates appropriately, shares knowledge (coaching, mentoring and supporting others to develop skills as appropriate). Works collaboratively with own team and others to meet business goals

• Takes time to listen and treats others with dignity, accepting and respecting other people’s points of view or individuality. Understands how own behaviours impact others.

We aim for excellence in everything we do

• Takes personal responsibility for ensuring excellence, getting the task done on time and to the right standard. Consistently achieves targets, even when timescales are tight

• Committed and passionate about continuous improvement, looking to solve problems and avoid workarounds. Takes initiative and acts with confidence

We seek to innovate at every opportunity

• Takes an entrepreneurial approach to change, being comfortable and willing to try out new methods, processes, ways of working or techniques to make improvements

• Takes time to understand and explain the rationale for change to support the understanding of self and others

We act with integrity

• Acts in accordance with Survitec Values, especially in situations when it is difficult to do so

• Represents self and Survitec in an ethical manner that engenders trust from colleagues, customers and external regulators (Refer to Survitec Code of Conduct for further information and examples)

Experience and qualification

Educated to High School or Further Education College level, with 2 A Levels

1-3 years of general work experience, able to work unsupervised

No management experience required