Customer and Contracts Coordinator- Greece

Customer and Contracts Administration Coordinator

Job Family – Commercial

This family is dedicated to driving organic business growth, by generating revenue from new and existing customers and markets. They own and manage all direct sales channels and the bid activity required to serve those channels. They provide deep customer insights back into the Product team, ensuring Survitec deeply understand customer needs

Job Summary

This role provides coordination and coaching support to sales colleagues to drive effective contract lifecycle management. It supports and drives data quality, business planning activity and continuous improvement of the sales process and methods. It promotes the use of customer records management system (CRM) and manages data integrity and process compliance for allocated sales areas

Duties and responsibilities

• Maintains an in-depth understanding of the sales system, its functionality and acceptable uses

• Works collaboratively to understand and resolve user issues that may affect the quality or availability of up to date customer information in the CRM system

• Supports implementation activity for improvement or transformation initiatives

• Prioritises own workflow to ensure timely delivery of compliant and commercially sound bids

· Prepares Proposals and Contracts using templates, including but not limited to FRS, LRE, LB, SOLAS 360.

· Complete Margin Calculations as required

· Register customer contracts within Sales system and ERP

· Review and Extend/Expire customer contracts where needed, creating required paperwork and making necessary amendments on the system.

· Distribute and Implement monthly Inflation Price Adjustments (IPA)

· Update Customer Master Data as required

· Update Vessel Master Data as required

· Complete Vendor vetting as requested from customers

• Creates an environment where everyone in the team can live the Survitec Values

• Contributes positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work

• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment

• Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential

Skills

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Exceptional written communication skills

• Optimises work processes - knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Anticipates and adopts innovations in business-building digital and technology applications

• Interprets and applies key financial indicators to make better business decisions

• Builds partnerships and works collaboratively with others to meet shared objectives

• Holds self and others to account for meeting commitments and deadlines

• Applies knowledge of business and the marketplace to advance Survitec’s goals

• Steps up to address difficult issues, saying what needs to be said

• Manoeuvres comfortably through complex policy, process, and people-related organizational dynamics