FRS Training Instructor

Job Family – Service Delivery

This family is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec safety solutions, through the relentless pursuit of improvement to process, systems, data, standardisation of work and continuous improvement practices

Job Summary

This role delivers service technician training and assesses service technician competence. It supports continuous improvement across all stages of the training cycle, from training needs analysis through to measuring the impact of training

Duties and responsibilities

· Contributes to the development of service technician annual training plan. Delivers a wide range of service technician training content to plan, working with subject matter experts in other disciplines to build the personal confidence to deliver and to answer a range of trainee questions

· Understands and applies all steps in the training cycle; advises service managers and technicians on how to get the most from personal development opportunities; effectively support training needs analysis and prioritisation of needs; delivers and assesses competence to standard; critically analyses training feedback, seeking ways to improve

· Gathers information from the business to support continuous improvement of Survitec service technician training

· Delivers training effectively, breaking down training topics into manageable building blocks, managing their pace and complexity of topic with the skills base and language needs of their audience

· Drives and supports appropriate competence assessment activity; supports service operations managers to meet their requirement to assess competence according to schedule and standard; provides coaching and support to develop technicians’ understanding and application of the materials covered

· Works with training coordinator to maintain training records, issue and record certificates

· Carries out training records audits, ensuring information held is up to date and accurate, flagging any requirements for refresher

· When schedule allows, carries out service technician duties according to process and standard, demonstrating on-going and up to date operational skills; takes part in personal skills reviews and formal assessments to maintain own competence record

· Supports technician community of practice, providing subject matter expertise and supporting technicians to share best practice; ensures best practice ideas are managed using accepted and proven continuous improvement methods

· Utilises practical work experience to review and update key processes, standards and training content

· Identifies instances of non-conformance or non-compliance, reports and escalates appropriately and works with local teams to problem solve and continuously improve within own areas of expertise

· Assists with service operations incident investigation and implements actions from incident and incident management learning

· Creates an environment where everyone in the team can live the Survitec Values

· Creates an environment where our people feel valued, appreciated and free to be who they are at work

· Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment

· Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education and reading specialist media

Skills

· Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

· Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

· Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

· Holds self and others accountable to meet commitments

· Handles conflict situations effectively, with a minimum of noise

· Learns through experimentation when tackling new problems, using both successes and failures as learning opportunity

· Develops people to meet both their career goals and Survitec’s goals

· Plans and prioritises work to meet commitments aligned with Survitec goals

· Anticipates and adopts innovations in digital and technology applications

· Uses compelling arguments to gain the support and commitment of others

Values

Drives safety culture

· Is a reliable source of reference on relevant safety standards and where these standards are at risk. Provides important insight into the root cause and corrective actions for such safety risks and issues. Raises issues and highlights own mistakes without fear. consistently to improve safety and wellbeing of self and others

Demonstrates commitment to delivering real value and confidence to our customers

· Understands the importance of being the representative of both internal and external customers. Demonstrates respect for those customers and is open and transparent about the delivery of service – only promises what they can deliver and delivers what they promise.

We care for our people, investing in the development of teams and individuals

· Understands own role within the team and takes accountability for delivery – is good at closing out actions and proactively asks for help when issues arise. Communicates appropriately, shares knowledge (coaching, mentoring and supporting others to develop skills as appropriate). Works collaboratively with own team and others to meet business goals

· Takes time to listen and treats others with dignity, accepting and respecting other people’s points of view or individuality. Understands how own behaviours impact others.

We aim for excellence in everything we do

· Takes personal responsibility for ensuring excellence, getting the task done on time and to the right standard. Consistently achieves targets, even when timescales are tight

· Committed and passionate about continuous improvement, looking to solve problems and avoid workarounds. Takes the initiative and acts with confidence

We seek to innovate at every opportunity

· Takes an entrepreneurial approach to change, being comfortable and willing to try out new methods, processes, ways of working or techniques to make improvements

· Takes time to understand and explain the rationale for change to support the understanding of self and others

We act with integrity

· Acts in accordance with Survitec Values, especially in situations when it is difficult to do so

· Represents self and Survitec in an ethical manner that engenders trust from colleagues, customers and external regulators

(Refer to Survitec Code of Conduct for further information and examples)

Experience and qualification

Educated to University Degree level, or vocational equivalent

6 – 10 years of deep subject matter experience, to fully competent level

1 – 3 years of managerial experience, planning and managing resources to deliver business objectives