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    Sutherland

    Business Process Outsourcing

    Chat Support Specialist with Romanian and English - Varna, Bulgaria

    Varna, Varna, Bulgaria, BulgariaOn-SiteFull-time€1.5k / monthPosted 6d ago
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    Job description

    What you’ll do

    • Support customers mainly via chat and email
    • Provide clear, professional, and timely solutions
    • Document customer interactions in the CRM system
    • Follow established procedures and quality standards
    • Escalate more complex cases to the relevant teams
    • Work with multiple systems and platforms simultaneously

    What we’re looking for

    • Romanian – C2 / native level
    • English – B2
    • Excellent written and verbal communication skills
    • Good computer literacy and attention to detail
    • Ability to multitask and follow processes accurately
    • Previous customer support experience is an advantage
    • Willingness to work on shifts

     What we offer

    • €1,483 gross monthly base salary
    • Up to €113 gross monthly performance bonus
    • Up to €51 gross weekly CSAT bonus
    • Up to €15 gross daily CSAT bonus
    • €62 monthly food vouchers
    • €500 welcome bonus
    • Permanent employment contract
    • €1,000 relocation bonus if you relocate to Varna from another location
    • 21 days of temporary hotel accommodation in Varna
    • Additional health and life insurance
    • Transportation allowance
    • 21 days paid annual leave
    • Professional training and development opportunities
    • Internal career growth and promotion opportunities
    • Modern Varna office with comfortable relaxation areas

     Working schedule

    • 8-hour shifts, 5 days per week
    • Project operating hours: 08:00–23:00, Monday–Sunday
    • Please note that the project may move to a 24/7 schedule in the future

    Location: Varna, Bulgaria – office-based
    Start date: 16 November 2026

    Moving to Varna?

    If you're currently living outside Varna, we can support your relocation with €1,000 international relocation bonus + 21 days of temporary hotel accommodation.

    Ready to take the next step? Apply now and become part of Sutherland Bulgaria!

    Job details are sourced from the employer's original posting.

    Open job posting
    SU

    About the company

    Sutherland

    About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results.

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    Industry
    Business Process Outsourcing
    Open roles
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