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Resident Manager Job Description
Reports to: Portfolio Supervisor
Department: Operations
Employment Status: Part Time / Full Time Non Exempt
Company Overview: Swami International was established in 1978. The founder envisioned a company with a hands-on management style, a property management company that would be directly involved with all aspects of providing a comfortable, affordable living environment for our residents.
Position Overview: The ON-SITE and/or OFF-SITE Resident Manager is responsible for the day-to-day operations of the assigned residential facility(ties) including but not limited to; maintaining the cleanliness of the property, collecting rents, providing high levels of customer service and resident satisfaction, leasing units quickly, posting notices, responding to resident concerns promptly, developing & maintaining excellent rapport with local government agencies, co-workers, vendors and residents, reporting safety and maintenance concerns promptly, and abiding by all California fair housing laws and any other state and/or federal mandated regulatory agencies.
Core Responsabilities:
- Serving Legal Notices;
- Monitoring and Scheduling Outside Vendors;
- Regularly Interacting with residents;
- Recording and tracking completion of work orders;
- Enforcing Rules and Regulations;
- Must be able to climb stairs if necessary;
- Maintain the property’s clean condition (Upkeep curb appeal);
- Facilitate communication between tenants, staff, and management;
- Computer proficient: Excel, Microsoft, outlook, Gmail, Craigslist (daily data entry of above-listed duties);
- Marketing upcoming and current vacancies;
- Oversee the quality and completion of unit turns with vendors and in-house maintenance;
- Conduct unit/ property tours for leasing;
- Collect documentation from residents as needed;
- Complete other tasks and projects as assigned.
Minimum Requirements:
- 5+ years of proven success in property management.
- 5+ years in a management or leadership role.
- Knowledge of industry legal rules and regulations.
- Demonstrated leadership skills using performance metrics and team-building strategies.
- This position requires strong written, oral and reading communication skills to accurately obtain, interpret and transcribe complex programs at all levels of the organization.
- Strong computer skills and experience with Appfolio or other industry software applications.
- Ability to effectively strategize with the overall vision of the organization in mind.
- Ability to work under tight deadlines and consistently meet deadlines.
- Understand how to influence and lead when there is no direct supervisory relationship
Other Responsibilities:
- This position will be split between field and in-office requirements.
- The employee will be expected to be present at Swami Headquarters a minimum of two days a week to receive and provide professional development, collaborate with other team members, and complete administrative duties.
- The employee will be expected to conduct physical inspections at each of their designated properties at least once per week, providing a report on the properties performance for each inspection.
- The employee is expected to stay up to date on technology required for the position as well as local, regional, and state requirements.
- The employee will be expected to complete other relevant tasks and duties as assigned.
Compensation:
- Benefits as described in the Swami Employee Handbook
- Ranging $18-$22/hour paid semi-monthly
- No less than ⅓ discounted Fair market value
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SEND COVER LETTER AND RESUME TO [email protected]
